Effective Date: 05/05/2025

At ImplexCart, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns

  • You may request a return within [7/10/15] days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition you received it

    • In its original packaging

    • Accompanied by a receipt or proof of purchase

Non-returnable items include:

  • Perishable goods

  • Personal care items

  • Downloadable software or digital products

  • Items marked as final sale or non-refundable

2. Refunds

  • Once we receive and inspect your return, we’ll notify you via email about the status of your refund.

  • If approved, your refund will be processed to your original method of payment within [5–10 business days].

  • If your refund is delayed or missing, please contact your bank or payment provider first before reaching out to us.

3. Exchanges

  • We only replace items if they are defective or damaged.

  • To exchange an item, contact us at support@implexcart.com with details and images (if applicable).

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

5. How to Start a Return

To initiate a return, please contact our support team at:

📧 Email: support@implexcart.com
📞 Phone: [Insert Phone Number]

Include your order number, reason for return, and any relevant images.

We appreciate your trust in ImplexCart and are here to ensure your shopping experience is safe, fair, and convenient.